🐾 BenOppie Collections

Processing, Shipping & Tracking Information

At BenOppie Collections, every order is prepared with care — because we know your pet is family. Below is everything you need to know about how your order moves from our paws to your door.

🐶 Processing Time

We take a moment to make sure everything is perfect before your order ships.

Standard Processing

1–3 business days

This includes:

• Order confirmation

• Quality checks

• Packing your items safely

• Preparing your parcel for dispatch

Print‑On‑Demand & Custom Items

2–5 business days

These items are made especially for you (and your furry friend), so they take a little extra time to create.

Orders placed on weekends or public holidays are processed the next business day.

🚚 Shipping Time

Shipping times vary depending on your location and the type of product ordered.

🇦🇺 Australia (Standard Shipping)

7–12 business days Most customers receive their order within this timeframe once dispatched.

🇦🇺 Australia (Express Shipping)

3–7 business days Available for selected items.

🎨 Print‑On‑Demand Items

Because these items are created just for you, shipping may take slightly longer: 7–15 business days after processing.

🌍 International Orders

10–20 business days, depending on destination.

Please note: Shipping times are estimates and may vary due to carrier delays, customs, or peak holiday seasons.

📦 Order Tracking

As soon as your order ships, you’ll receive a tracking number via email.

Your tracking link will show:

• When your order leaves our warehouse

• Each step of the delivery journey

• Estimated delivery date

• Any carrier updates

If your tracking number hasn’t updated yet, don’t worry — it can take 24–72 hours for the carrier to scan your parcel into their system.  link for tracking

If you ever need help, our team is just a message away through our live chat.

🐾 Lost, Delayed, or Missing Packages

If your order seems delayed:

• Check your tracking link

• Confirm your shipping address

• Reach out to us via chat or email

We’ll happily investigate and work with the carrier to locate your package.

Your peace of mind matters to us — and we’re here to help every step of the way.