FAQ

1. What types of pet products do you sell?

We offer a curated selection of high‑quality pet essentials including toys, grooming tools, feeders, accessories, and enrichment products designed to keep your pets happy, healthy, and active.

2. Do you offer products for all pets or just dogs?

Right now, our main focus is dog products, but many items are suitable for other small pets. We’re always expanding our range based on customer needs.

3. How long does shipping take?

Shipping times vary depending on your location and the product. Most orders arrive within 7–15 business days. You’ll receive tracking details as soon as your order ships.

4. How much does shipping cost?

Shipping fees are calculated at checkout based on your location and the items in your cart. We aim to keep shipping affordable and transparent.

5. Do you offer order tracking?

Yes — once your order ships, you’ll receive a tracking link via email so you can follow your package every step of the way.

6. What is your return policy?

If your item arrives damaged or defective, contact us within 7 days of delivery and we’ll arrange a replacement or refund. For hygiene reasons, used pet products cannot be returned.

7. Can I change or cancel my order after placing it?

Orders are processed quickly, but if you contact us within 12 hours, we’ll do our best to update or cancel your order before it ships.

8. Do you offer discounts or promotions?

Yes — we occasionally run special offers. Join our email list or follow us on social media to stay updated on new deals.

9. Are your products safe for pets?

Absolutely. We carefully select products that meet safety standards and are made from pet‑friendly materials. Always supervise your pet when introducing a new toy or accessory.

10. How can I contact customer support?

You can reach us anytime through our Contact Us page under the Customer Service menu. We aim to respond within 24 hours.

11. How long will it take for my product to arrive?

Please refer to our shipping & handling page for all the information.